Scope of This Policy

This Refund & Digital Products Policy applies to electronically supplied Master Furry products and services, including downloadable software, Expert Advisors, TradingView indicators, algorithmic tools, digital licences, premium online access and other digital products supplied by Master Furry LTD.

This Policy should be read together with our Terms & Conditions and any product-specific information shown on the relevant product page.

Digital Nature of Our Products

Master Furry products are generally supplied electronically rather than as physical goods.

Digital delivery may include:

• Download links;
• Software files;
• Expert Advisor files;
• TradingView indicator access;
• Digital user guides;
• Online account-based access;
• Lifetime-access entitlement;
• Updates or replacement digital files.

One-Time Payment Model

Unless a product page clearly states otherwise, Master Furry digital products are sold using a one-time-payment model.

This means customers are not charged a recurring monthly or annual subscription fee simply to continue using a product purchased under this model.

Any separate future product, service or optional add-on may have its own price and commercial terms.

Lifetime Usage

Where a product is advertised as including lifetime use, the original purchaser receives a personal licence to continue using the purchased product without recurring licence charges, subject to the applicable licence terms.

Lifetime use refers to continued use of the purchased product under its licence. It does not transfer ownership of the underlying software, source code, algorithms, branding or intellectual property to the customer.

Multiple Accounts & Devices

Eligible Master Furry software may be installed or used by the original purchaser across multiple compatible trading accounts and devices for their own personal or internal use.

This permission does not allow the purchaser to:

• Share purchased software with another customer;
• Sell or sublicense the files;
• Publish the software for public download;
• Transfer the licence to another person without permission;
• Redistribute Master Furry intellectual property.

Updates Included

Where a product is sold with included updates, updates made generally available by Master Furry LTD for that purchased product are provided without an additional update fee.

Updates may include:

• Bug fixes;
• Compatibility improvements;
• Security improvements;
• Performance refinements;
• Feature improvements;
• Updated documentation.

An included-update entitlement does not necessarily include every entirely separate product or future product family developed by Master Furry LTD.

General Refund Position for Digital Products

Digital supply may be considered to have begun where, for example:

• A download has been made available or accessed;
• A software file has been delivered;
• A digital licence has been activated;
• A customer-only service has been unlocked;
• TradingView access has been provided;
• Premium platform access has begun;
• Other digital content has been supplied electronically.

Immediate Digital Supply & Cancellation Rights

Consumer cancellation rights for digital content can differ from those applying to physical goods.

Where applicable law requires specific consent or acknowledgement before digital content is supplied during a cancellation period, Master Furry LTD may request that consent or acknowledgement during checkout or before digital supply begins.

Where the applicable legal requirements are satisfied and the customer has requested immediate digital supply, cancellation rights may be affected once supply begins.

Technical Problems

Master Furry LTD does not want customers left with a genuine product problem.

Depending on the circumstances, support may include:

• Installation assistance;
• Troubleshooting;
• Configuration guidance;
• Replacement download files;
• Access restoration;
• Compatibility guidance;
• Bug investigation;
• Software updates where available.

Faulty or Non-Conforming Digital Content

Nothing in this Policy removes legal remedies that apply where digital content is faulty, not as described or otherwise fails to meet mandatory standards imposed by applicable consumer law.

Where a legal remedy applies, the appropriate remedy will depend on the circumstances and applicable law.

When a Routine Refund Will Normally Not Be Provided

Subject to applicable statutory rights, a routine discretionary refund will normally not be provided merely because:

• The customer changes their mind after digital supply begins;
• The customer decides they no longer wish to trade or use the software;
• A customer expected guaranteed trading profits;
• A trading setup or signal produced a loss;
• Market conditions changed after purchase;
• The customer did not read the product description or user guide before purchasing;
• The customer purchased an incorrect product but has already downloaded or accessed it;
• A customer’s broker, trading platform or external provider imposes an incompatibility that is not caused by a defect in the Master Furry product;
• The customer’s own configuration, device or environment prevents correct operation;
• The customer no longer wants a lifetime-access service after access has already begun.

Trading Performance Is Not a Refund Condition

Master Furry products are software and technical-analysis tools. They do not guarantee profitable trading or investment results.

A losing trade, unsuccessful setup, lower-than-expected performance or change in market conditions does not by itself establish that a digital product is faulty.

Trading and investment outcomes depend on many circumstances outside Master Furry LTD’s control, including market movement, broker conditions, slippage, spreads, configuration, account size, leverage, liquidity and customer decisions.

Third-Party Compatibility

Some Master Furry products depend on independent platforms or services such as MetaTrader, TradingView, brokers, operating systems, market-data providers or internet services.

Customers are responsible for checking the product description and technical requirements before purchase.

Master Furry LTD may provide reasonable compatibility support but cannot control independent third-party platforms or guarantee that third parties will never change their software, rules or infrastructure.

Duplicate Purchases

If you accidentally purchase the same product more than once, contact support promptly with the relevant order numbers.

We may investigate duplicate transactions and determine an appropriate resolution depending on whether both purchases were genuinely accidental and whether the digital entitlements have already been separately used or transferred.

Unauthorised or Fraudulent Transactions

If you believe a transaction was made without your authority, contact us promptly.

We may request reasonable information to investigate suspected fraud, account compromise or unauthorised use.

Nothing in this Policy limits rights or procedures available through applicable payment law, consumer protection law or payment providers.

Chargebacks

Customers are encouraged to contact Master Furry Support first where a product-access or technical issue can reasonably be investigated and resolved.

Fraudulent, abusive or knowingly false chargebacks may result in suspension of affected digital licences or account access while the dispute is investigated, subject to applicable law.

Product Access After a Refund

Where a purchase is validly refunded, reversed or cancelled, Master Furry LTD may withdraw the digital licence, download entitlement or premium access associated with that refunded transaction where appropriate.

A customer should not continue using software or premium access for which the underlying purchase has been validly refunded or reversed.

How to Request Assistance

If you have a problem with a purchase, please contact us with:

• Your name;
• Your account email address;
• Your order number;
• The product concerned;
• A clear description of the problem;
• Any relevant error message;
• Steps you have already taken to troubleshoot the issue.

Support requests can be submitted through the Master Furry Support Center or by email at support@masterfurry.com.

Statutory Consumer Rights

Customers may have mandatory rights relating to digital content, services, faulty products, cancellation, remedies or other consumer protections under applicable law.

Where mandatory consumer law conflicts with a provision of this Policy, the mandatory legal protection will apply to the extent required by law.

Changes to This Policy

Master Furry LTD may update this Policy where reasonably necessary to reflect changes to our products, delivery model, support procedures, business operations or applicable law.

The current version will be published on the Master Furry website.

Contact Master Furry LTD

Questions regarding digital delivery, refunds or product support can be directed to:

Master Furry LTD
Flat 17 Watsons Yard
Hadham Road
Bishops Stortford
Hertfordshire
CM23 2WH
United Kingdom

Email: support@masterfurry.com