Privacy Policy

About This Privacy Policy

Master Furry LTD respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data-protection law.

This Privacy Policy applies when you interact with the Master Furry website, customer account area, online store, software products, Master Furry AI Intelligence, support services and other services operated by Master Furry LTD.

For the purposes of applicable UK data-protection law, Master Furry LTD is the controller of personal information processed for the purposes described in this Policy, except where another organisation independently determines how and why particular information is processed.

Information We May Collect

The personal information we process depends on how you use Master Furry.

Information You Provide Directly

We receive information directly from you when you perform activities such as:

• Creating a Master Furry account;
• Purchasing a product;
• Entering checkout information;
• Downloading or accessing a purchased product;
• Submitting a support ticket;
• Replying to a support conversation;
• Contacting us by email;
• Requesting technical assistance;
• Exercising a privacy or consumer right.

Please avoid sending unnecessary sensitive or confidential information through support tickets or other communications.

Customer Accounts

Master Furry may process personal information to create, maintain and secure customer accounts.

Account information enables us to provide features including:

• Order history;
• Digital product access;
• Downloads;
• Lifetime-access verification;
• Customer support;
• Product updates;
• Restricted premium services;
• Account security.

You are responsible for maintaining the confidentiality of your password and other account credentials.

Orders & Purchases

When you purchase a Master Furry product, we may process information necessary to accept and administer your order, provide digital access, maintain purchase records and provide customer support.

This may include your name, email address, billing information, order number, purchased products, payment status and other transaction-related information.

We may also retain appropriate order records where required for accounting, taxation, fraud prevention, dispute management and other legal or business obligations.

Payment Information

Payments may be processed through independent third-party payment service providers.

Depending on the payment method used, payment-card or other financial information may be submitted directly to the relevant payment provider rather than being stored directly by Master Furry LTD.

We may nevertheless receive and retain transaction-related information such as payment status, transaction references, order amount and payment method where necessary to administer your order.

Master Furry Support Center

When you create or reply to a support ticket, we process the information contained in that request so that our support team can investigate and respond.

Support records may include:

• Your account identity;
• Email address;
• Ticket subject;
• Product category;
• Ticket priority and status;
• Your messages and our replies;
• Relevant technical information you provide;
• Dates and times associated with the support request.

Support records may be retained for a reasonable period to resolve issues, maintain service history, prevent abuse and improve customer support.

Master Furry AI Intelligence

Where you use Master Furry AI Intelligence or another account-restricted service, we may process account and technical information necessary to authenticate your access, verify product entitlement, maintain security and operate the service.

Market information processed by our systems does not normally identify an individual merely because it relates to a financial instrument or market.

Where service logs are generated, they may contain technical information such as timestamps, requests, account identifiers, IP information or error information where reasonably necessary for security, troubleshooting and service operation.

How We Use Personal Information

Depending on your relationship with Master Furry, personal information may be used to:

• Create and administer your customer account;
• Process and fulfil orders;
• Deliver digital products;
• Verify lifetime-product access;
• Operate paid or restricted services;
• Provide product updates;
• Respond to customer-support requests;
• Investigate technical problems;
• Maintain website and account security;
• Detect or prevent fraud and abuse;
• Maintain necessary transaction records;
• Comply with legal and regulatory obligations;
• Establish, exercise or defend legal claims;
• Improve the reliability of our products and services.

Legal Bases for Processing

Where UK data-protection law requires a lawful basis for processing, the basis we rely upon will depend on the purpose for which information is being used.

Performance of a Contract

We may process information where necessary to process an order, provide a purchased product, administer your account or provide another service you requested.

Legitimate Interests

We may process information where necessary for legitimate business purposes such as securing our services, preventing fraud, maintaining support records, troubleshooting software and protecting our legal rights, provided those interests are not overridden by your rights and interests.

Legal Obligations

Information may be processed or retained where necessary to comply with applicable legal, accounting, tax or regulatory requirements.

Consent

Where consent is the appropriate legal basis, such as for certain non-essential cookies or communications where required, we may ask for your consent. Where processing is based on consent, you may withdraw that consent subject to applicable law.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, maintain customer sessions, support account authentication, remember settings, operate shopping functionality and protect the website.

Additional cookies or technologies may be used for analytics, functionality or other purposes where permitted and, where required, after appropriate consent has been obtained.

Further information should be provided in our separate Cookie Policy.

Who We May Share Information With

We do not need to sell personal information in order to operate Master Furry.

Personal information may be disclosed to appropriate service providers where reasonably necessary to operate our business, including providers involved in:

• Website hosting and infrastructure;
• Payment processing;
• Email delivery;
• Website security;
• Order processing;
• Customer support infrastructure;
• Data storage and backup;
• Professional legal or accounting services.

Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Market Data Providers & External APIs

Master Furry uses professional market-data infrastructure, APIs and other technical services to operate real-time market-information and analytical features.

Master Furry currently uses Massive as a core provider of real-time and historical financial-market data. Market information received through this infrastructure may be processed by Master Furry’s proprietary charting, technical-analysis, scoring, market-structure, momentum and market-intelligence systems.

Market-data requests are generally concerned with financial instruments, prices, historical market information and other technical market data rather than the identity or personal characteristics of Master Furry customers.

Where Master Furry accesses an external market-data API or service through its own server infrastructure, the external provider may receive technical information associated with that server connection rather than information directly identifying the individual Master Furry customer requesting the feature.

Where a customer’s browser or device connects directly to an independent external service, that service may receive technical connection information such as an IP address, browser information or request metadata in accordance with that provider’s own systems and privacy practices.

International Data Transfers

Some service providers or technical infrastructure used to operate our website or services may process information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer of personal data, we will take appropriate steps designed to ensure that the transfer is made using a legally recognised mechanism or otherwise benefits from an applicable legal basis.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required for legitimate legal, accounting, taxation, fraud-prevention, security or dispute-resolution purposes.

Different categories of information may therefore have different retention periods.

For example, order information may need to be retained longer than routine technical logs because financial transaction records may be subject to legal or accounting requirements.

How We Protect Information

Master Furry LTD takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, destruction, accidental loss and other inappropriate processing.

Measures may include access controls, account authentication, software updates, server security, restricted administrative access and other safeguards appropriate to our systems.

Your Data Protection Rights

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to certain processing based on legitimate interests;
• Receive certain information in a portable format where the legal requirements for portability apply;
• Withdraw consent where processing is based on consent;
• Raise a concern with the relevant data-protection supervisory authority.

Deletion Requests & Legal Retention

A request to delete personal information does not necessarily require deletion of every record associated with an account.

We may retain information where retention is permitted or required for purposes such as taxation, accounting, fraud prevention, transaction records, dispute resolution, security, legal obligations or the establishment, exercise or defence of legal claims.

Where information must be retained, we may restrict its use to the relevant permitted purpose where appropriate.

Marketing Communications

Where Master Furry sends promotional electronic communications, we will do so in accordance with applicable marketing and privacy requirements.

Where required, we will obtain consent before sending such communications.

You may opt out of promotional communications using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Opting out of marketing does not prevent us from sending necessary service communications relating to an order, account, security issue, product access or support request.

Children’s Privacy

Master Furry products are designed for adults who are legally capable of purchasing and using the relevant products and services.

Our trading-related products and services are not intended to encourage children to participate in financial trading.

If you believe a child has provided personal information to us in circumstances where they should not have done so, please contact us.

External Websites & Services

Our website or documentation may contain links to external websites, platforms or services.

Master Furry LTD does not control the privacy practices of independent third parties. When you leave our website or use an external service, that organisation’s own privacy policy may apply.

Automated & Algorithmic Systems

Master Furry uses automated and algorithmic technology to analyse financial-market information and generate technical outputs.

These systems primarily analyse market data rather than personal characteristics about customers.

Technical market signals generated by Master Furry should not be confused with automated decisions concerning a person’s legal rights, employment, creditworthiness or similar significant personal matters.

Complaints

If you have concerns about how Master Furry LTD handles your personal information, please contact us first so that we have an opportunity to investigate and respond.

You may also have the right to complain to the competent data-protection supervisory authority.

For Master Furry LTD in the United Kingdom, the relevant supervisory authority is the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, technology, market-data infrastructure, business operations or legal requirements.

The current version will be published on the Master Furry website together with its latest update date.

Where required by applicable law, we will provide additional notice concerning material changes.

Contact Master Furry LTD

Questions concerning this Privacy Policy or your personal information can be directed to:

Master Furry LTD
Flat 17 Watsons Yard
Hadham Road
Bishops Stortford
Hertfordshire
CM23 2WH
United Kingdom

Email: support@masterfurry.com