Subscription, Cancellation & Refund Policy

Scope of This Policy

This Subscription, Cancellation & Refund Policy applies to subscription-based Master Furry products and services supplied by Master Furry LTD.

This includes, where applicable, access to Master Furry software, online platforms, premium services, Web Terminal, Control Center, AI Intelligence, digital tools, account-based services and other subscription features.

This Policy should be read together with our Terms & Conditions, Software Licence Agreement, Risk Disclosure and any product-specific information displayed before purchase.

Subscription Model

Master Furry premium access is provided through a recurring subscription model unless a particular product or offer expressly states otherwise.

When you purchase a subscription, you receive access to the products, services and features included within the applicable subscription for the relevant paid subscription period.

The subscription does not transfer ownership of Master Furry software, source code, algorithms, platform technology, intellectual property or other proprietary materials.

Recurring Payments & Renewals

Unless cancelled before the next renewal becomes due, subscriptions may renew automatically according to the billing interval and price disclosed when the subscription is purchased.

By maintaining an active subscription, you authorise the applicable recurring subscription charge to be collected using your selected payment method in accordance with the subscription terms presented at checkout.

Customers who do not wish to continue their subscription should cancel it before the next renewal charge becomes due.

Non-Refundable Subscription Payments

This applies to initial subscription payments and subsequent renewal payments once they have been successfully charged.

Cancelling a subscription prevents future renewal charges but does not normally reverse or refund a subscription payment that has already been processed.

We therefore encourage customers to cancel before their next renewal date if they do not wish to continue the service.

Cancel Anytime

You do not need to continue subscribing if you no longer wish to use Master Furry.

Cancellation applies prospectively. It stops future renewal charges rather than creating a refund for a subscription period that has already been paid.

Access After Cancellation

Where a customer cancels an active paid subscription, cancellation normally takes effect at the end of the subscription period that has already been paid for.

The customer may therefore continue using the subscription products and premium services included in their plan until the end of that paid period, unless access must be suspended earlier because of fraud, chargeback, serious misuse, security concerns or another lawful reason.

When the paid subscription period ends, subscription-only access may automatically expire.

Cancellation Is Not a Refund

Cancellation and refund are separate concepts.

Cancellation instructs Master Furry not to renew the subscription for another billing period.

A refund would return money already charged. Under this Policy, subscription charges are normally non-refundable once processed, subject to statutory rights and remedies that cannot lawfully be excluded.

Unused Subscription Time

Subscription payments are charged for access during the applicable subscription period rather than according to how frequently the customer actually uses the service.

A customer choosing not to log in, trade, use the software, access the Web Terminal, use the Control Center or use other subscription features during a paid period does not normally create a right to a refund or account credit.

Changing Your Mind

Subject to any mandatory cancellation or consumer rights that apply under applicable law, changing your mind after a subscription payment has been processed does not normally entitle you to a refund.

If you no longer want the service, you may cancel the subscription so that it does not renew for another billing period.

Technical Problems

Master Furry LTD does not want customers left with a genuine technical problem.

Depending on the circumstances, support may include:

• Account-access assistance;
• Installation assistance;
• Troubleshooting;
• Configuration guidance;
• Access restoration;
• Compatibility guidance;
• Bug investigation;
• Software or platform updates where appropriate.

Faulty or Non-Conforming Digital Services

Nothing in this Policy removes legal rights or remedies that apply where digital content or a digital service is faulty, not as described or otherwise fails to meet mandatory standards imposed by applicable consumer law.

Where a mandatory legal remedy applies, the appropriate remedy will depend on the circumstances and applicable law.

When a Routine Refund Will Not Normally Be Provided

Subject to applicable statutory rights, Master Furry does not normally provide a refund merely because:

• The customer changes their mind after a subscription payment has been processed;
• The customer forgot to cancel before a renewal;
• The customer no longer wishes to trade;
• The customer no longer wishes to use Master Furry;
• The customer did not use some or all of the available subscription period;
• The customer expected guaranteed trading profits;
• A trading setup or signal produced a loss;
• Market conditions changed;
• The customer disagrees with a technical or algorithmic market assessment;
• The customer did not read the product description, documentation or applicable terms;
• The customer’s broker, trading platform, device or independent external service creates an issue that is not caused by a defect in Master Furry;
• The customer’s own configuration or environment prevents correct operation.

Trading Performance Is Not a Refund Condition

Master Furry provides software, technical-analysis tools, algorithmic systems, real-time market intelligence and related digital services.

Master Furry does not guarantee profitable trading or investment results.

A losing trade, unsuccessful setup, lower-than-expected performance, missed opportunity or change in market conditions does not by itself establish that the Master Furry service is faulty and does not create a right to a refund.

Trading outcomes depend on circumstances outside Master Furry LTD’s control, including market movement, broker execution, slippage, spreads, account size, leverage, liquidity, customer configuration and customer decisions.

Subscription Access & Premium Services

An active subscription may provide access to eligible Master Furry premium products and services according to the subscription plan purchased by the customer.

These may include products or services such as:

• Master Furry Web Terminal;
• Master Furry Control Center;
• Master Furry AI Intelligence;
• Premium analytical features;
• Account-restricted software;
• Premium market-intelligence tools;
• Other subscription features identified on the relevant product page.

Access to subscription-only products may end when the applicable paid subscription period expires.

Software & Licence Rights

A Master Furry subscription provides the customer with the right to access and use eligible products according to the applicable subscription and licence terms.

Subscription payments do not transfer ownership of Master Furry intellectual property.

Software, algorithms, source code, analytical logic, interfaces, dashboards, branding and other proprietary materials remain owned by Master Furry LTD or their respective rights holders.

Third-Party Compatibility

Some Master Furry products depend upon or operate alongside independent platforms or services such as MetaTrader, TradingView, brokers, operating systems, market-data infrastructure, hosting providers or internet services.

Customers should review applicable product requirements before subscribing.

Master Furry LTD may provide reasonable compatibility support but cannot control independent third-party platforms or guarantee that third parties will never modify their software, services, rules or infrastructure.

Failed Renewal Payments

If a subscription renewal payment fails, the subscription may enter a pending, failed, suspended or similar status depending on the payment and account system in use.

Master Furry may retry or permit retry of the payment where supported by the applicable payment system.

Subscription access may be suspended or expire if the required subscription payment is not successfully completed.

Price Changes

Master Furry LTD may change subscription prices from time to time.

Where required, applicable price changes affecting future subscription periods will be communicated or presented in accordance with applicable law and the relevant subscription or payment arrangements.

Customers who do not wish to continue at an applicable future subscription price may cancel before the relevant renewal.

Unauthorised or Fraudulent Transactions

If you believe a subscription payment was made without your authority, contact Master Furry promptly.

We may request reasonable information necessary to investigate suspected fraud, account compromise or unauthorised use.

Nothing in this Policy limits rights or procedures available under applicable payment law, consumer-protection law or payment-provider rules.

Chargebacks & Payment Disputes

Customers are encouraged to contact Master Furry Support first where a subscription, access or technical issue can reasonably be investigated and resolved.

Fraudulent, abusive or knowingly false chargebacks may result in suspension of affected subscription access or associated digital licences while the payment dispute is investigated, subject to applicable law.

Access Following a Refund or Payment Reversal

Where a subscription payment is validly refunded, reversed, charged back or otherwise cancelled after payment, Master Furry LTD may withdraw the premium access, subscription entitlement or associated digital licence relating to that payment where appropriate.

A customer should not continue using subscription-only products or services for which the underlying payment has been validly reversed or refunded.

How to Cancel or Request Assistance

Customers may cancel their subscription using the cancellation options made available through their Master Furry account or subscription-management system.

If you experience difficulty cancelling or have a subscription-related problem, contact Master Furry Support.

When contacting support, please provide:

• Your name;
• Your account email address;
• Your relevant order or subscription information;
• A clear description of the issue.

Statutory Consumer Rights

Customers may have mandatory rights concerning digital content, digital services, faulty or non-conforming services, cancellation, payment disputes, remedies or other consumer protections under applicable law.

Where mandatory consumer law conflicts with a provision of this Policy, the mandatory legal protection will apply to the extent required by law.

Changes to This Policy

Master Furry LTD may update this Policy where reasonably necessary to reflect changes to our subscription model, products, services, payment arrangements, cancellation procedures, business operations or applicable law.

The current version will be published on the Master Furry website.

Contact Master Furry LTD

Questions regarding subscriptions, cancellation, payments, account access or technical support can be directed to:

Master Furry LTD
Flat 17 Watsons Yard
Hadham Road
Bishops Stortford
Hertfordshire
CM23 2WH
United Kingdom

Email: support@masterfurry.com